Martin Lewis’ MoneySavingExpert website has urged people to take physical meter readings so they can be billed accurately.
MoneySavingExpert reporters warned "many" British Gas smart meter customers are still unable to track their energy usage. The problem is said to affect the British Gas website, app and smart meter displays.
The MoneySavingExpert team has since said customers should make sure to take physical meter readings.
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It isn’t clear exactly how many people are being affected, but according to the Mirror, some people have been having issues for over a year.
Our sister site has contacted British Gas for comment. MSE said: "Earlier this year, British Gas admitted to MSE that a technical glitch had left some smart meter users unable to see their usage but it denied this was related to a similar error MSE reported on in April last year.
"At the time, British Gas added that some of the issues may have been caused by the firm moving customers to a new system and that it was working to fix the problems."
There have been recent complaints from frustrated British Gas customers on social media. One person said: “When will I be able to view my daily usage on the new app? So much for progress with a new app that can’t even match the capabilities of the old one.”
Another tweeted: “Any idea when you are going to fix the app.. Or the website… So we can see our usage data so we can see where and when we can cut back.."
And a third said: “When are you going to fix your app so that it shows gas usage? It's been months now and no end in sight!”
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